About Tata Protect
At Tata Motors, we’re committed to driving your performance, profitability, and peace of mind. Tata Protect brings together a suite of customer-focused products and services designed to keep your business moving through quicker repairs, improved uptime, and faster query resolution.
Thoughtfully designed to address the diverse needs of transport and logistics operations, Tata Protect ensures support at every stage of your journey. Explore our range of offerings and choose the ones that best power your success.
Host of services
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TATA Zippy
With Tata Zippy, we aim to resolve 90% of customer concerns within 48 hours with rapid response and dependable support. Customer satisfaction lies at the heart of this initiative, where every query is closely monitored to guarantee timely service.
This programme is specifically designed for our newly launched (or our top 3 models based on volume), ensuring that our customers experience quick and efficient service during their warranty period.
*This initiative will be implemented in a phased manner.
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TATA Shield
We understand the inconvenience that accidents can cause, and Tata Shield is our assurance that you’ll never face it alone. Our goal is to minimise downtime and restore 90% of affected vehicles to roadworthy conditions within 60 days.
With a streamlined process and a responsive support network, we prioritise your peace of mind to get you back on the road swiftly and safely.
*This initiative will be implemented in a phased manner.
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TATA Genuine Parts
Availability and authenticity define the Tata Genuine Parts promise. For our newly launched or our top 3 models based on volume, we ensure 100% availability of critical components at all authorised service centres nationwide.
Our unwavering commitment to provide crucial parts allows our customers to rely on us to promptly address their vehicle maintenance and repair needs.
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TATA Alert
Breakdowns can disrupt more than a schedule; they can affect livelihoods. With Tata Alert, we’re prepared to respond immediately. Our mission is to restore 85% of stranded vehicles within 72 hours, minimising downtime and helping you stay on track.
Every call for help is treated as a priority, backed by a dedicated team focused on swift resolution and complete customer reassurance.
*This initiative will be implemented in a phased manner.
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Express Service
Your time is valuable to us, and through our Express Service, we ensure that it’s respected. Designed for select scheduled services and minor repairs, this programme guarantees speed without compromise.
With dedicated express bays, specialised tools, and expert technicians, we aim to complete 85% of jobs within eight hours, ensuring minimal disruption and maximum convenience.
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Value Added Services
Our Value-Added Services are crafted to simplify vehicle maintenance and help customers optimise uptime. Through tailored Annual Maintenance Contracts (AMC) and service packages, we ensure consistent performance and reduced operational costs.
Our goal is to cover at least 50% of vehicles under this service, providing you with comprehensive maintenance solutions that let you focus on your business with confidence.
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Customer Complaint Resolution
At Tata Motors, every concern is treated as an opportunity to improve. Our Customer Complaint Resolution process is designed for speed and accountability, with an aim to resolve 90% of complaints within 72 hours.
All queries received through phone, email, or social platforms are tracked through our Customer Assistance Centre (CAC), ensuring that each case receives focused attention and timely closure.
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Customer Helpline
Our 24x7 Customer Helpline is your direct line for immediate assistance. Whether it’s a product query, service request, or urgent support, our team is ready to respond promptly and efficiently, ensuring you are never without guidance when you need it most.
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Wide Network Coverage
With a strong network of service dealerships and authorised workshops across the country, Tata Motors ensures dependable support wherever you are. Our expansive presence means help is never far, especially during emergencies.
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Skilled Technicians
Our team of skilled technicians forms the backbone of our service promise. Equipped with advanced tools and extensive training, they ensure every vehicle receives expert attention, from routine check-ups to complex repairs, keeping you going on the road.
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Transparent Communication
We believe transparency builds trust. At Tata Motors, we maintain open communication with our customers, keeping you informed about service progress, costs, and commitments at every stage.
Clear, honest updates empower you to make well-informed decisions, strengthening the partnership that drives your business forward.
With Tata Zippy, we aim to resolve 90% of customer concerns within 48 hours with rapid response and dependable support. Customer satisfaction lies at the heart of this initiative, where every query is closely monitored to guarantee timely service.
This programme is specifically designed for our newly launched (or our top 3 models based on volume), ensuring that our customers experience quick and efficient service during their warranty period.
*This initiative will be implemented in a phased manner.
We understand the inconvenience that accidents can cause, and Tata Shield is our assurance that you’ll never face it alone. Our goal is to minimise downtime and restore 90% of affected vehicles to roadworthy conditions within 60 days.
With a streamlined process and a responsive support network, we prioritise your peace of mind to get you back on the road swiftly and safely.
*This initiative will be implemented in a phased manner.
Availability and authenticity define the Tata Genuine Parts promise. For our newly launched or our top 3 models based on volume, we ensure 100% availability of critical components at all authorised service centres nationwide.
Our unwavering commitment to provide crucial parts allows our customers to rely on us to promptly address their vehicle maintenance and repair needs.
Breakdowns can disrupt more than a schedule; they can affect livelihoods. With Tata Alert, we’re prepared to respond immediately. Our mission is to restore 85% of stranded vehicles within 72 hours, minimising downtime and helping you stay on track.
Every call for help is treated as a priority, backed by a dedicated team focused on swift resolution and complete customer reassurance.
*This initiative will be implemented in a phased manner.
Your time is valuable to us, and through our Express Service, we ensure that it’s respected. Designed for select scheduled services and minor repairs, this programme guarantees speed without compromise.
With dedicated express bays, specialised tools, and expert technicians, we aim to complete 85% of jobs within eight hours, ensuring minimal disruption and maximum convenience.
Our Value-Added Services are crafted to simplify vehicle maintenance and help customers optimise uptime. Through tailored Annual Maintenance Contracts (AMC) and service packages, we ensure consistent performance and reduced operational costs.
Our goal is to cover at least 50% of vehicles under this service, providing you with comprehensive maintenance solutions that let you focus on your business with confidence.
At Tata Motors, every concern is treated as an opportunity to improve. Our Customer Complaint Resolution process is designed for speed and accountability, with an aim to resolve 90% of complaints within 72 hours.
All queries received through phone, email, or social platforms are tracked through our Customer Assistance Centre (CAC), ensuring that each case receives focused attention and timely closure.
Our 24x7 Customer Helpline is your direct line for immediate assistance. Whether it’s a product query, service request, or urgent support, our team is ready to respond promptly and efficiently, ensuring you are never without guidance when you need it most.
With a strong network of service dealerships and authorised workshops across the country, Tata Motors ensures dependable support wherever you are. Our expansive presence means help is never far, especially during emergencies.
Our team of skilled technicians forms the backbone of our service promise. Equipped with advanced tools and extensive training, they ensure every vehicle receives expert attention, from routine check-ups to complex repairs, keeping you going on the road.
We believe transparency builds trust. At Tata Motors, we maintain open communication with our customers, keeping you informed about service progress, costs, and commitments at every stage.
Clear, honest updates empower you to make well-informed decisions, strengthening the partnership that drives your business forward.
Our Range of Commercial Vehicles
